Return & Exchange Policy

At TibLife, we take pride in offering premium-quality herbal wellness products. We want every customer to be satisfied with their purchase, but we understand that a return or exchange may be necessary in certain situations. Please read our policy below for guidance.

 

Eligibility for Returns & Exchanges

• Returns or exchanges are only accepted if the product seals are fully intact and unopened.
  

• Customers who experience allergic reactions to any ingredients in our herbal blends may be eligible for a partial refund (not a full refund).
  

• Due to its nature, herbal oils are non-returnable and non-exchangeable.
  

How to Request a Return or Exchange

1. Contact TibLife’s customer care team here Contact Page to initiate your return or exchange request.
   

2. Our team will arrange collection through our authorized courier service.
   

3. Once we receive the returned product, we will process your refund within 5 business days.
   

4. A PKR 500 deduction applies to refunds (not applicable to exchanges).

Timeframe for Returns & Exchanges

• Requests must be made within 7 days of receiving your order (including the delivery date).
  

• To speed up the process, please share a clear image of the parcel along with the delivery slip.
  

Change of Mind Policy

• We do not accept returns or exchanges due to change of mind.